Implementation Engineer

Job Title: Implementation Engineer

Reports to: Engineering Manager

Role Scope: No Direct reports.  

Purpose of Role

Home based but with UK and international travel which will require a driving licence. You will be working within our operations department, alongside a team of implementation engineers and be responsible for the preparation, execution, and delivery of the project. This will include but not be limited to the configuration, installation, and commissioning of monitoring software on customer production lines.

Key Responsibilities

  • Preparation, configuration, installation, and commissioning of line monitoring software on customer sites
  • Provide technical assistance and support to customers and agents.
  • Deliver customer support and basic training to new and existing customers as required.
  • Helping customers & agents solve technical issues with our range of production line monitoring software solutions.
  • Using the LineView support portal, communicating customer needs and issues to our head office support team.
  • Providing technical support to the sales team on live projects or new customer development.
  • Understand the range of products to effectively troubleshoot issues, replicate problematic behaviour and provide design suggestions
  • Gain and maintain up to date knowledge of the product range and competitive products
  • Configuration of line monitoring software solution customised to individual site requirements
  • Remote access of deployed systems to diagnose and repair issues or create performance reports
  • Acts as a liaison between the project team and the customer on technical issues, making sure that everyone is aware of project progress and any issues that have arisen during implementation.
  • Determine what equipment, parts and component systems are needed to complete an installation and ensure that these parts meet the engineering specifications and all the relevant safety standards.
  • Provide regular input and reviews as part of an integral project planning approach

    Required Knowledge, skills and experience
  • Excellent language & communication skills (English) in both verbal and written formats (voice, email, documentation, etc.).  The role demands a high level of customer interaction, both remotely and face to face, including the delivery of basic operator and administrator training.
  • Excellent PC skills, familiar with most MS Office products. Comfortable to use unfamiliar software packages with no / minimal training.
  • Strong critical thinking and problem-solving skills.
  • High levels of self-reliance and the ability to take the initiative and adapt to changing and challenging circumstances.

Preferred (Not Essential) Knowledge, skills and experience

  • Proven knowledge & experience of configuration and programming of PLC & HMI automation equipment, eg. Allen Bradley/Rockwell, Siemens S5, S7, Beckhoff, B&R.
  • 2-3 years previous experience in a similar engineering installation role, ideally within FMCG manufacturing.
  • Understanding of remote access software and technologies, eg VPN client software
  • Knowledge & experience of Industrial communications e.g. OPC, Modbus, DH+, Profibus, Profinet, Industrial TCPIP.
  • Networking hardware, software, protocols & technologies including both wired and wireless.
  • Databases and data analysis including experience with SQL and reporting tools.
  • Knowledge of production line monitoring and metrics including OEE and 6 Sigma.
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