Application Support Apprentice

Job Title: Application Support Apprentice

Reports to: Application Support Manager

Direct Reports: None

Working relationship: Application Support Analysts, Software Services – Product Owners / Development

Main Purpose:

Monitor customer servers and upgrades including server audits. Support the team to carry out minor customer application and system fixes.  Handle set up of physical and virtual hardware

Key Responsibilities:

  • Monitor our Azure cloud data platform and Real Time Dashboards, reporting to the team any customer outages and be involved in supporting fixes
  • Monitor Software Upgrades, confirm success of automatic updates and where needed run manual upgrades
  • Using images to set up physical / Virtual hardware, change IP addresses and server settings
  • VPN onto customer sites to carry out server audits and minor application fixes
  • Learn knowledge of LineView Product Suite from set up to customer usage
  • Update and test knowledge base documentation

Knowledge, Skills and Experience:

  • Enthusiastic and willingness to learn new IT Skills
  • Good command of English both oral and written and customer service skills
  • Team working
  • Great attention to detail
  • Organisation skills
  • Confidentiality

Qualifications:

  • 5 GCSE’s

Person Specification

Required
Basic IT Skills
Ability to work on multiple tasks
Good communication skills and team work
Both verbal and written
Attention to detail
Preferred
Knowledge of office equipment and computer hardware
Desired
Some knowledge of databases

Workplace

Office based with some remote working.

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